Why You Should Consider Switching to Remote IT Support Services in 2023

Woman smiling while talking to a remote IT support representative through her computer

It wasn’t too long ago that the only way to get IT support was to call up your local tech guru or take your computer in for service- but those days are long gone!

According to Stanford University research, at least 30% of the entire U.S. working population were still working from home full-time in 2021, which means that companies need reliable remote IT services now more than ever before.

Today, remote IT support is one of the best options for technical help and support. With remote IT support, you can get help from anywhere with an internet connection and most of the time it’s provided at a fraction of the cost of traditional onsite IT support.

So what exactly is remote IT support? We’ll answer this question and more in the following blog post. We’ll cover what services you can expect from a remote IT support provider and the benefits of using remote support solutions.

So, let’s dive into why you should consider making the switch in 2023.

What is remote support?

Remote support is a form of technical support that is provided over the internet and phone. The technician will be able to access your computer, diagnose any issues, and provide solutions without ever being physically present.

You can solve your IT problems from the comfort of your home with remote support. Your technician will either call, email, or chat to diagnose your technical problem and often solve the situation within minutes.

Remote tech support services can also include helping you achieve your long-term IT goals. Whether that’s maintenance, security, or software updates, remote IT support can cover any and all of your technological needs.

What’s the difference between Business IT and Personal IT?

In this blog, we are focusing on IT support relating to businesses. Here’s the main difference between business IT support and personal IT support:

Business IT

A business IT support provider specializes in providing technical assistance and advice to business owners. Businesses require a higher level of expertise and experience when it comes to their tech needs. Business IT providers are able to help businesses develop long-term strategies, maintain security, implement software updates, and more.

Personal IT

Personal IT is designed for everyday computer users who are looking to get assistance with basic technical problems. This could include setting up a wireless network, troubleshooting software errors, updating drivers, and more.

How do remote IT support services work?

When you need help with IT, the first thing to do is contact a remote IT support service provider. You’ll be connected with an IT technician who will assess your problem and then provide solutions via a secure connection.

The technician can diagnose and solve software, hardware, security, or network issues from anywhere in the world. They’ll be able to access your remote computer and remote desktop by using a software program that allows them to do so.

From there, your support service provider will diagnose the issue, and provide a solution. Once the issue is resolved, you will be able to continue working with minimal disruption.

Overhead view of man working from home at his desktop setup in pajamas.

Top 5 benefits of switching to remote IT service for small businesses

Remote IT services are becoming increasingly popular due to their many benefits. Here are five of the top reasons why you might consider switching over to remote IT support in 2023:

Quicker response time

Quicker response time is one of the top benefits that come with going remote. Remote IT services usually provide a quicker and easier alternative to onsite techs through their help desks. With an average response time that’s often less than 24 hours, your company can have all its questions answered without having to wait for days or weeks for someone on-site to answer and attend to your problem.

Lower costs

When you use remote IT support, your company can also benefit from lower IT support costs. This is because most of the work is done by remote technicians who are experts in their field and don’t require expensive on-site visits. It also means you don’t have to employ a tech department at your company, which is great news for your company’s bottom line.

Increased employee productivity

IT problems are a major distraction for any employee. By using remote tech services, you can increase productivity by having a trained network specialist solve your IT issues. This allows your team to focus on their primary job roles while the tech experts take care of everything else for them!

Access to experts

Usually, small businesses only have enough capital to employ a single tech expert. This employee may have limited experience or industry knowledge. Employing a remote IT team will allow you to access remote IT specialists with a wide range of experience and specialties.

Education training and monitoring

Not only can remote IT services help you when you are in a technology bind, but they can also provide preventative care to keep future tech problems in check. Downtime is an inevitable part of the business world, but it doesn’t have to be. With regular maintenance services, your company can stay up and running without any outages or other problems. Your IT services support team can also provide educational training and expertise to your employees as needed.

Up-to-date technology

It can be difficult to stay on top of the latest developments within the tech world- but that’s when your remote IT services team comes in. They can inform you of new software, products, or app upgrades that could be beneficial to your business. With a team of experts on your side, you can feel confident that your company has cutting-edge technology so you can stay ahead of your competitors.

person counting hundred dollar bills

How much does remote IT actually cost?

Remote IT services cost depends on the company you go with, but it usually falls in the $50 to $100 per hour range.

Many companies offer a flat rate for a certain number of hours each month, which can be a great option if you have a lot of cyber security needs. Often, having a remote IT service team costs less than having your own in-house cybersecurity and IT department.

Remote support software enables companies to provide their clients with the majority of services without bringing any additional hardware or other equipment on-site. This not only saves time but also money, as you do not need to buy new devices for this purpose and hire additional people to maintain your network.

How to find the best remote IT support services option

Finding a remote IT specialist for your company can be a daunting task. It’s important to find one that meets your needs, both financially and with the quality of support they provide.

When selecting a remote IT service provider, consider their security protocols, customer service reviews, certifications, and years in business. A reputable provider should be willing to answer any questions you have about their services and security measures, and should be able to provide references. And it’s always a good idea to read customer reviews online before making your decision.

woman chatting with a remote IT support representative via video call

Final Thoughts

Faced with the need to stay up-to-date and secure, many companies are looking for cost-effective solutions such as remote IT services. Remote IT support provides businesses with a way to access leading technology without requiring extra purchases or hiring additional personnel. Furthermore, it’s eco-friendly and cost-effective.

However, finding the right remote IT services provider can be daunting. It’s important to consider the provider’s security protocols, customer service reviews, certifications, and years in business before making your decision.

At DOS, we offer reliable remote IT support solutions for businesses of all sizes. Our experts are certified professionals who are equipped with our cutting-edge technology, you can be sure that you’re always one step ahead of your competition. Contact us today to learn more about how we can help protect your business!

Frequently Asked Questions

What is remote access?

Remote access is the ability to connect to a computer or device from a remote location. This can be done through a variety of means, including remotely controlling the device, accessing files and data on the device, or using the device as if you were physically there. Remote access can be used for a variety of purposes, including troubleshooting technical problems, accessing work files while away from the office, or even just checking in on your home security system while out of town.

What is remote access software?

Remote access software is a type of software that enables users to remotely connect to, view, and control another computer or device. Remote access software usually requires the installation of client software on the remote machine, which allows connection from any other computer with an internet connection. This type of software can be used for many purposes, including troubleshooting technical problems and accessing files and data remotely.

Do I need a VPN for remote access?

For added security, you may want to consider setting up a Virtual Private Network (VPN) when connecting to a device or computer remotely. A VPN helps to encrypt the connection between two computers, providing an extra layer of protection against hackers and other malicious actors. This is especially important for any sensitive data that is being transferred. While VPNs are not always necessary for remote access, they can be a great way to increase security and ensure secure access.

Do remote support service providers cover mobile devices?

Yes, many remote support service providers cover mobile devices. This can be especially helpful if you need technical help while away from your computer, or if you need to access work files while on the go. Remote support providers typically offer mobile device support for both iOS and Android devices.

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About Noelle Thuillier

Noelle is a Content Specialist for DOS. She writes and edits all business content, including blogs, press releases, social media posts, and technical writing pieces. With over ten years of experience writing, Noelle has been published on many reputable sites during her career, including TheScriptLab.com and HelloGiggles.com. Before coming to DOS, she worked as a News Director at KWHI in Brenham, Texas. Noelle oversaw the newsroom writing stories, producing content, and being an on-air personality. In addition to her bachelor’s degree in Political Science, Noelle holds a Master in Arts degree in Communication and Media Studies from the University of Greenwich in London, England. Noelle’s other passion in life is her family. She enjoys spending time with her husband, Joe, daughter, Frankie, and English Bulldog, Alvin. She also loves to travel, with her favorite destinations so far being Ireland and the Czech Republic.

4 Responses

  1. Everything is very open with a precise clarification of the challenges. It was really informative. Your website is useful. Thanks for sharing!

  2. You made a good point when you shared that it is great to hire a remote IT service team that will cost less than recruiting your own. Besides, you can ensure that they are experienced in solving your problems. I would like to think if a company needs to hire an IT support service, it should consider hiring a reliable service that is experienced.

  3. Thanks for the info about IT support. My friend needs tech support for his new business. I’ll share this info about IT support with my friend.

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