It wasn’t too long ago that the only way to get IT support was to call up your local tech guru or take your computer in for service. But those days are gone. Remote IT support is now a viable and affordable option for businesses of all sizes. Here’s why you should consider making the switch in 2022.
Remote IT services are the way of the future
It’s no secret that there was a huge shift for remote work during the 2020 global COVID pandemic. Suddenly, it seemed like everyone was either working from home or talking about working from home.
According to Stanford University research, at least 30% of the entire U.S. working population were still working from home full-time in 2021, which means that companies need reliable remote IT services now more than ever before.
Ultimately, remote IT support allows more employees to have remote access and transition smoothly into working from home, whether on a part-time or full-time basis.
What is IT remote support?
IT remote support is a service that allows you to connect to a technician’s computer and work on it as if you were in the same room. This is done by using a program that allows the technician to see your screen and control your computer.
You can solve your IT problems from the comfort of home with remote support. Your technician will either call, email, or chat to diagnose your technical problem and often solve the situation within minutes.
Remote IT services can also include helping you achieve your long-term IT goals. Whether that’s maintenance, security, or software updates, remote IT support can cover any and all of your technological needs.
Top 5 benefits to switching to remote IT service for small businesses
Remote IT service is a growing trend in the tech industry. In fact, going remote has already saved many companies time and money. If you want to know more about why it’s so beneficial for your business, read on!
Remote IT services are becoming increasingly popular due to their many benefits. Here are five of the top reasons why you might consider switching over to remote IT support in 2022:
Quicker response time
Quicker response time is one of the top benefits that come with going remote. With an average response time that’s often less than 24 hours, your company can have all its questions answered without having to wait for days or weeks for someone on-site to answer attend to your problem. Remote IT services usually provide a quicker and easier alternative to onsite techs.
When you use remote IT support, your company can also benefit from lower IT support costs. This is because most of the work is done by remote technicians who are experts in their field and don’t require expensive on-site visits. It also means you don’t have to employ a tech department at your company, which is great news for your company’s bottom line.
Increased employee productivity
IT problems are a major distraction for any employee. By using remote tech services, you can increase productivity by having a trained network specialist solve your IT issues. This allows your team to focus on their primary job roles while the tech experts take care of everything else for them!
Access to experts
Usually, small businesses only have enough capital to employ a single tech expert. This employee may have limited experience or industry knowledge. Employing a remote IT team will allow you to access remote IT specialists with a wide range of experience and specialties.
Education training and monitoring
Not only can remote IT services help you when you are in a technology bind, but they can also provide preventative care to keep future tech problems in check. Downtime is an inevitable part of the business world, but it doesn’t have to be. With regular maintenance services, your company can stay up and running without any outages or other problems. Your IT services support team can also provide educational training and expertise to your employees as needed.
It can be difficult to stay on top of the latest developments within the tech world- but that’s when your remote IT services team comes in. They can inform you of new software, products, or app upgrades that could be beneficial to your business. With a team of experts on your side, you can feel confident that your company has cutting-edge technology so you can stay ahead of your competitors.
How much does remote IT actually cost?
Remote IT services cost depends on the company you go with, but it usually falls in the $50 to $100 per hour range. Many companies offer a flat rate for a certain number of hours each month, which can be a great option if you have a lot of cyber security needs. Often, having a remote IT service team costs less than having your own in-house cybersecurity and IT department.
Remote support software enables companies to provide their clients with the majority of services without bringing any additional hardware or other equipment on site. This not only saves time but also money, as you do not need to buy new devices for this purpose and hire additional people to maintain your network.
The best remote IT support services option
DOS Remote IT Support Service is your best option for a number of reasons. First, our service is extremely reliable and efficient. We have a team of highly skilled and certified technicians who can help you with all your IT needs.
Second, our service is very affordable, and we offer a wide range of plans to choose from.
Finally, our service is very user-friendly, and we provide excellent customer support.
With our quick-fix e-mail address and priority help desk portal, we’ll have your computer issues fixed in no time! If you purchase after-hours coverage from us directly onsite chat service is also available. We are committed to providing long-term solutions for all of your IT needs so that they don’t distract or bother you anymore.
Learn more today about how we can support you here.
Frequently Asked Qestions
What is remote tech support?
Remote tech support is a way for technicians to help you with your technical problems without having to be in front of your computer. They can do this by connecting to your computer remotely, through a program like Skype or Zoom. This allows them to see and control your screen, and fix the issue without you needing to drive to an office or wait for a technician to come out to your home. It’s a more convenient and efficient way to get help with your technology issues.
How does remote support software work?
Remote support software is in place to safeguard your devices. If you are in need of assistance, a technician can remotely power on your device and scan it. They will often provide guidance to fix the issue yourself or deploy safe, step-by-step fixes that have been preconfigured by the team.
What are the benefits of remote IT support services?
Remote IT service for your company, small business, or home combines the best of both worlds: live support directly with a technician and self-help for any issue that is easy to fix.
Technicians can stop in and help with anything from printer installation to getting your laptop connected to your phone and computer network and everything in between. If you need it, not only will they do it now, but also walk you through how to do it again by yourself later so you don’t have any downtime if they aren’t available.
What is a remote support session?
A remote support session is a way for technicians to help you with your technical problems without having to be in front of your computer. They can do this by connecting to your computer remotely, through a program like Skype or Zoom.
What is remote access?
Remote access is the ability to connect to a computer or device from a remote location. This can be done through a variety of means, including remotely controlling the device, accessing files and data on the device, or using the device as if you were physically there. Remote access can be used for a variety of purposes, including troubleshooting technical problems, accessing work files while away from the office, or even just checking in on your home security system while out of town.